Pixel 8's 7 years of software updates is revolutionary... maybe
https://killedbygoogle.com/
MKBHD Merch: http://shop.MKBHD.com
Tech I'm using right now: https://www.amazon.com/shop/MKBHD
Playlist of MKBHD Intro music: https://goo.gl/B3AWV5

http://twitter.com/MKBHD
http://instagram.com/MKBHD
http://facebook.com/MKBHD

- All right,? we just gotta, we just gotta talk about something real quick. So, One of the biggest announcements at Google's fall event that they just had was that they're planning on supporting the Pixel 8 and Pixel 8 Pro with seven years of OS security and feature drop updates. This is industry leading and super awesome. Here's a list of some of the other promises that have been made in the smartphone world for how long down the road they plan on supporting their devices.

In The World of Android, this is unprecedented. So, clearly this was one of the best announcements of the entire Google event, and we are finally happy to see that.. But On the other hand,, Google has a rich history of discontinuing products and abandoning projects and services that have a lot of people using them or depending on them, So how do we square those two things? Like You would think that relying on a big company is better than relying on a small one, as far as like supporting projects down the road. Like If I was gonna set up a new smartphone, for example, I wouldn't wanna set up one with like a tiny startup that I don't know if they're gonna exist in five years 'cause then all my smartphone stuff might not work when that company goes outta business.

So, you'd think a bigger, more established company would be more reliable, but it turns out, the same problem can happen when you rely on a gigantic company like Google because something you might get invested in or start using might just be like a small rounding error for them that they might just get rid of at any time. So, I Think the thing that really summarizes this all well is I Have a friend that says that Google is super willing to spin up new projects and be aggressive and innovative all the time,. but if that new project doesn't either get a billion users or make a billion dollars, then it is liable to get axed at any time. So, that's why.

Literally Just in the past few weeks, we have seen Google Domains, Google Jamboard, Google Podcasts, and Pixel Pass all killed, all active services with various amounts of users just destroyed, just killed. And The further back you go, the more there are. Like This, it feels like a running joke that Google will announce and kill a new messaging service every year,, but just keep scrolling back. Like There's entire webpages dedicated to chronicling the long list of things that Google has killed.

Remember Google Plus, remember the Inbox app. Remember Hangouts, remember Aleo. Remember Chromecast Audio, Stadia, the list goes on. Now, When they kill these products or services, there are often various degrees to which they're able to replace them or support everyone that they just rug pulled.

So, like something like Google Play Music, Okay,, they were launching another service called YouTube Music and it had a lot of congruent features, so they didn't have the need to have both. So, they made it easy to port your entire library from one to the other. You'd still be missing some features, but at least you still have your whole library. So, that was nice.
There's a similar thing with Google Podcasts. Like It was a pretty solid podcast app, but they again,, wanted to bring those things into YouTube Music. So, they've worked on an import process and some tutorials for that. And Like it's a good effort.

It's good to at least try to do that sort of thing, but it's not always perfect. Google Jamboard, you might not have heard of Google Jamboard, but weirdly enough,, the old pro Ultimate Frisbee team I've played on, New York Empire, uses Google Jamboard for like our scouting documents, for like writing everything down and players and tendencies and all that sort of thing. And It's gone now, or at least by the end of the year it'll be gone. So, I Guess we'll just find something else to use.

Google Stadia, the gaming service only lasted a couple of years. The Only saving grace with this one is when it got Axed, they would at least let you export your saved data, so you could use it on another platform. And Then, they refunded every Stadia user for every game. But Again,, there are no alternatives.

Fun Fact, and this is a true story. I had literally just switched Mkbhd.com from Squarespace to Google Domains. It was like a big domain transfer process that took like 24 hours and I was like nervous to do it, but I finally did it and then within a week, Google killed Google Domains and sold all of those domains back to Squarespace. So, there are no Google Domains anymore, but maybe the craziest recent one would be Pixel Pass.

Pixel Pass is crazy. So, if you haven't heard of it,, it was basically a subscription plan that was launched alongside the Pixel 6, and the idea was you sign up and then you pay 45 bucks a month, you get the brand new phone, and then you get YouTube premium, YouTube music, a bunch of Google 1 storage, and some other stuff, all included packaged together. And Then, you get a new Pixel for free every two years, which I mean, sounds pretty sweet, right? If You use a bunch of Google services, they're all packaged together,. the overall price would be a little bit lower than if you'd bought all of these things individually.

And Then,, who wouldn't want to upgrade to a new Pixel phone roughly once every two years? Sounds Pretty sweet.. A Bunch of people signed up, and then, exactly 22 months after they announced it,. so a month and a half before the first upgrade cycle, they quietly killed the program and nobody got their free phone upgrade because they killed it right before they were supposed to.. And There have been no announced alternatives.

And The list goes on and on and on,. but clearly this type of behavior erodes your trust in anything. Google. Me, personally,, I was thinking about maybe switching to Google Fi.

There's a bunch of other carriers out there. I was gonna maybe try it. The Integration with the Pixel seems cool, but I cannot be sure that it'll still exist in a year or two, so I'm not gonna do it. So, my point is,, launching ambitious new things, which is what Google does, is easy.
Supporting Those ambitious new things for a long time is hard. And This new announcement of seven years of software updates for the Pixel is the most ambitious software support plan we've ever seen in the smartphone world. And That's what makes it so awesome and so hard to believe at the same time.. Like If I was at Google and honestly watching this, I would really want to make this promise come true.

I Think it's a great promise. Clearly, I Hope more companies see Google's announcement and try to follow and do the same thing because making people's devices more useful and more secure for a longer time is a win for everyone, for the users, for security, for the environment if people use their phones longer. So, like if this pans out,, the phones people are buying today will be up to date till 2030, which is an eternity in the tech world, that is so sick. So, I Wanna give them credit for an awesome promise,? but it's a promise.

And Google breaks promises all the time. That's where we're at right now. I Want it to be real, but, but we'll see. Will The Pixel even be around in seven years? We don't know.

The Nexus program only lasted five years before they killed that and then started Pixel stuff. And We are on year eight of the Pixel now. Will it last seven more years? I don't even know. But then.

actually, this also ties into another bit of a mini trend we've observed lately that I wanted to talk about, which is new announcements from tech companies that have features that are coming soon. And This isn't just Google, this has happened across the board, but this has happened where a device will come out, but then the new features aren't available at launch. So, reviewers aren't even able to test the new features until well after the thing is in the wild. You Know, Google just did this with the Pixel.

The Video Boost feature they talked about on stage, that they said is coming later. Video Night Sight is also not available at launch. That's coming later. But Like I said, not just Google.

Apple's done this, actually many times with iPhone camera features, and they've done it again this year with a bunch of stuff. The Journal app on the iPhone is still not there, coming later this year. The Airdrop transfer via the internet feature is also not in the phones yet. That's still coming later this year.

And The double tap feature for the Apple Watch, which is one of the biggest new features of the entire watch, was announced on stage,, but it's still in beta a month later, and coming soon.. I've just noticed a bunch of these over the past couple months. It Kind of feels like I tweeted about this. It Kind of feels like the gaming industry precedent where a lot of gaming studios will release like a half finished game.
kind of to just get it out there and maybe test the waters, and if it hooks, then maybe they'll throw a bunch of patches at it and updates at it. But Releasing half finished games is just not great. So, I Definitely don't love this trend for tech and for smartphones and hardware, but for slightly different reasons. One, just because it makes them much harder to review if the new feature's not out and we can't test it.

and then we review what's out, but then the big new feature comes later, tough. But I Guess I'll just stick with the thing that I've said from the beginning, which is never buy a new piece of tech based on the promise of future software updates. Just Don't do it. Just Buy it for what it is today.

And If there's stuff coming later and it actually gets delivered on the promise, some are better at delivering that than others, then it's a bonus. It Just, it's an extra value add for the thing that you are already happy with, but never buy it just based on the promise of future updates. So, that's it, I Just had some thoughts: I wanted to get out into the world. Hopefully, Google and Apple and others are listening.

Hopefully, they're able to deliver on these promises, but also,, hopefully, they're able to deliver on things that they promise at launch when they can.. And We'll keep an eye on Pixel. I'm testing the phones, I'll be reviewing 'em. Subscribe to see the review when it comes out.

That's it for now. Thanks for watching. Catch you in the next one, peace.

By MKBHD

15 thoughts on “Can you trust google?”
  1. Avataaar/Circle Created with python_avatars Alex Angove-Plumb says:

    The "coming soon" features remind me of the Ballmer days of Microsoft and the debacle that was Windows Phone. They kept talking about all these amazing things you'd be able to do on Windows Phone in the near future, often with regards to tie-ins with Windows, but most of it never came to anything.

  2. Avataaar/Circle Created with python_avatars Rishabh Singh Thakur says:

    Thank you for this review. I was considering the phone based on the 7 year promise. Now I’ll think again. You, sir, have my respect for always being so honest

  3. Avataaar/Circle Created with python_avatars Citrus Things says:

    At it's launch, I thought Google Fi would die on year 7. It has already passed my prediction

  4. Avataaar/Circle Created with python_avatars Israel Hsu says:

    Not buying based on promises for future software and features is solid advice. However, most of this video is a rehash of services that Google canceled and shutdown without considering either (1) services that Google has continued to support for decades or (2) other corporations' histories of discontinuing services. Many of those services were free-of-charge to users and had no promises attached. Many other services (including the series of Pixel phones itself, Gmail, Drive, YouTube, etc. etc.) have longstanding support.

  5. Avataaar/Circle Created with python_avatars Ali Shareef says:

    new fear unlocked

  6. Avataaar/Circle Created with python_avatars Joberg says:

    Free unlimited storage for google fotos is another broken promise.

  7. Avataaar/Circle Created with python_avatars Damien Lavizzo says:

    I dunno how anyone relies on Google for anything at this point. Part of what killed Stadia, for example, was that no one wanted to buy anything on teh platform because of Google's penchant for just rug-pulling shit willy-nilly, which then meant the platform didn't make any money, which meant it failed, which led to Google rug-pulling it. They're their own worst enemy at this point. No one trusts them to commit to anything, so when they introduce something, its failure is a self-fulfilling prophecy.

    A "committment" from Google is worth less than the paper it's printed on. The thing about Apple is when they say something is "coming later this year", I have a 90% confidence that it actually will come later this year. Anyone remember Duplex? Where the hell did that go?

  8. Avataaar/Circle Created with python_avatars Rayray says:

    Google Stadia was the most underrated service. I wish they could have pushed it more.

  9. Avataaar/Circle Created with python_avatars Vignesh D says:

    A Tesla is something you can buy for what it is today, and the future software updates are promising indeed as well

  10. Avataaar/Circle Created with python_avatars The Daily Driver says:

    Google killed Google URL shortener, Google glasses, Google+, lol they are so innovative and shitty at the same time.

  11. Avataaar/Circle Created with python_avatars chasedoe says:

    Compared to Microsoft and Amazon, Google is flaky AF.

    Don't guess me wrong, I hate both MS and Amazon but Google is lame AF on keeping promise and maintaining their products.

    I love Google cloud Print, Google Trips, Android Auto for Phone and Chromecast Audio. They are all great products but then they just decided to kill them without a proper replacement.

    So I don't really expect them to keep the promise TBH I only buy what they offer today and I am typing this on Pixel 8 Pro.

  12. Avataaar/Circle Created with python_avatars Sagar Puri says:

    Good Content

  13. Avataaar/Circle Created with python_avatars El Pollo Loco says:

    Wow I did not know about the Pixel Pass ordeal. What Google did by shutting it off 2 months before 2 year anniversary was shady.

    On a positive note, the promise of the original Pixel 1st generation devices having unlimited upload of original quality photos and videos still stand today. So I am hopeful for all Pixel 8 buyers that Google will honor the promise of 7 years of updates just as they have honored the Pixel 1 Google Photos promise.

  14. Avataaar/Circle Created with python_avatars yahright yahrightthere says:

    I know that corporations write exclusion clauses in their agreements that basically give them loopholes out whenever it's convenient for them.
    However bringing issues like reneging on replacement of phones to the forefront (court if possible) would bring undo harm to their brand & hopefully to their financials as well.
    If challenged in court it may well be deemed that writing a contract that gives a corporation an out at any time for any reason maybe illegal to begin with, making the contract null and void and forcing the company to live up to it's original commitment!
    Ok I realize that the above is a dream but in the immortal words of a great man (MLK) "I had a dream"

  15. Avataaar/Circle Created with python_avatars Gatesbuster says:

    The Pixel 6A is my second pixel phone and last. Horrible battery life maikes this phone useless. Update every month makes me feel like a beta tester. Can't trust this company coming out with a finished product. They promised 7 years of software which is bull… Your phone battery will need to get changed in 2 years or 3 max. Very rare to see someone keeping a phone for 7 + years

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.